If you require a professional investigation undertaking into a complex situation in the workplace, we can help. The dispute resolution experts at N2B Solutions Group are proud to offer our customers a high quality workplace investigation service.
When you commission N2B Solutions Group to deliver your investigation, we will provide you with a full support package including documents and other useful resources.
Our investigators have many years of working experience that includes:
• Military Investigations / Command Senior Legal Investigations
• EEO Training
• Military Police Officer / Shore Patrol Training
• Military Legal Writing & Fact Finding
• Conflict Resolutions Experts
• Alternative Dispute Resolution Mediation Certifications
• Experience working complex cases.
Our team of professional investigators carry out independent investigations into:
• allegations of misconduct or gross misconduct.
• as part of internal disciplinary or grievance procedures.
• allegations or complaints from customers, clients or services users.
• allegations of bullying, harassment or discrimination.
Unlike other investigation companies, we do not sub-contract the investigation to associates. We employ our investigators which ensure that you receive the highest standards of excellence at each stage of the investigation.
National Investigation Quality Standards:
These unique investigation standards set out a clear framework by which all N2B Solutions Group Investigators work. They are also used to underpin the quality of our investigation training.
N2B Solutions Group Quality Standards for Workplace Investigators:
These national quality standards will ensure that workplace investigators undertake an effective investigation which is fair, thorough and robust.
Workplace investigators should:
1. Prepare adequately and clarify the context of the investigation.
2. Develop clear terms of reference at the commencement of each investigation - these should form the basis for all interviews and the final report.
3. Understand the legislative/statutory, and organizational policy/procedural, frameworks of grievance, bullying, harassment and disciplinary investigations.
4. Be clear about their own role and be aware of the potential impact of an investigation - they should remain impartial, free from bias or conflict of interest.
5. Be able to manage the investigation process from start to finish, including researching and planning in advance of interviews.
6. Hear both sides of any allegation.
7. Use key investigation skills including active listening, interviewing, funneling, summarizing, impartiality, seeking evidence, note-taking and report writing.
8. Be rigorous in their analysis of information and careful in reaching conclusions supported by the facts and relevant evidence.
9. Know how to compile a clear, well-structured final report which will withstand internal and external scrutiny.
10. Be aware of relevant tests and remain up to date with case precedents and how to apply the civil standard of proof in a workplace investigation – balance of probability.
11. Pay attention to any mitigating factors.
12. Base findings on whether there is a case to answer.
13. Understand what happens after an investigation is complete and the role of the investigator at determination panel hearings.
How long does an investigation last?
N2B Solutions Group investigation typically involves the following 10 stages:
There can be no short cuts.
Workplace investigations are often very involved, complex and stressful for all parties. To undertake a full and proper investigation, there is no escaping the fact that they can take a considerable amount of time and resources - we will work with you at the outset to clarify just how long will be required based on the specific nature of the issues that you wish to be investigated.
We pride ourselves on offering an accurate timescale and fee estimate at the outset. In the unlikely event that we need to exceed the estimated timescales, we wil notify you immediately.
A thorough, detailed and rigorous report
Our investigation reports stand up to scrutiny either at an internal panel hearing or at an employment tribunal.
Contents of the investigation report:
1. Introduction and executive summary.
2. Details of the issue(s) investigated and clear terms of reference.
3. Details of all parties interviewed including witnesses.
4. Details of evidence collected from interviews and other means (Email, phone records etc)
5. Details of specialist advice taken such as specialist legal advice.
6. Issues of consistency/inconsistency.
7. A recommendation as to whether or not there appear to be a case to answer.
8. Clear and unambiguous findings referenced against each allegation.
9. Relevant appendices and records of interviews (indexed, cross referenced and paginated).
We get it right - first time
There are an increasing number of companies claiming to deliver workplace investigations. Not all companies are the same. We have heard some terrible stories of poor quality investigations and substandard reports. The costs for those companies who experience a poor quality investigation can be astronomical. Moreover, the reputation harm can be immeasurable.
We know how important it is to get it right first time. Our reputation is based on the provision of a high quality report following an effective and thorough investigation. Don't take risks - come to the leading provider of workplace investigations for your own, and your employees, peace of mind.
What makes a good investigation?
N2B Solutions Group Investigators use a variety of skills, strategies and techniques during the course of their investigation. Our investigation experts ensure that the investigation is:
These skills of N2B Solutions Group investigation experts include:
• The ability to prepare meticulously
• To ensure that the investigation process meets all statutory and procedural standards
• To be able to create and control a safe environment for the investigation
• Active listening techniques, questioning techniques, funneling and summarizing
• The ability to remain neutral and impartial - not to make judgments
• The ability to analyze and assess often complex information involving a variety of attitudes, behaviors, feelings, perceptions and facts
• Overcoming blocks and barriers to an investigation
• Ensuring that privacy is respected where possible
• Not making false promises or setting unrealistic expectations
• Taking meticulous notes of the investigation
• Writing a thorough and rigorous report
• Providing extensive after care and support once the investigation is concluded